Templates
Customer due diligence checklist – UK

Customer due diligence checklist – UK

This UK-specific checklist aids in complying with local regulations and understanding customer backgrounds.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF
Customer due diligence checklist – UK

This UK-specific checklist aids in complying with local regulations and understanding customer backgrounds.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

Our customer due diligence checklist template helps you meet UK anti-money laundering regulations with an organized approach to customer verification and risk assessment. According to research by Oxford Economics and LexisNexis, UK banks and financial institutions spend a staggering £21.4k per hour fighting financial crime and fraud, with rising customer volumes as a cost driver.

With this customizable checklist, you can document CDD procedures clearly and consistently. When a regulator asks for evidence of the due diligence process, you’ll have comprehensive records ready, from identity verification and risk assessment to transaction monitoring. All of it is in one accessible format that shows your efforts in preventing financial crime.

Related categories

Preview of the template
Identity Verification
Full legal name
Any other names used
Date of birth
Nationality
Official government issued ID type
Official government issued ID number
Residential address
Country of residence
Telephone number
Email address
Risk Assessment
Is the customer a Politically Exposed Person (PEP)?
Is the customer from a high risk country?
Is the customer's business activity high risk?
Estimated annual turnover
Source of wealth
Purpose of the business relationship
Transaction Monitoring
Are there any unusual or suspicious transactions?
Are there any large cash transactions?
Are there any transactions with high risk countries?
Monitoring frequency

Frequently asked questions

When should I apply enhanced due diligence measures according to this checklist?

Apply enhanced due diligence when the risk assessment section flags high-risk factors: if the customer is a Politically Exposed Person (PEP), from a high-risk country, or has business activities in high-risk sectors. Enhanced measures include additional verification steps and more frequent monitoring.

What should I do if I identify suspicious transactions while using this checklist?

Document the suspicious activity in detail using the transaction monitoring section, escalate internally to your Money Laundering Reporting Officer, and determine whether a Suspicious Activity Report (SAR) needs filing with the National Crime Agency. Don’t tip off the customer about your concerns.

How can I adapt this customer due diligence checklist for different types of clients?

Customize the checklist based on client type by adding relevant fields for corporate clients (company structure, directors), trusts (trustees, beneficiaries), or high-net-worth individuals (source of wealth details). Keep the core verification, risk assessment, and monitoring sections intact.

What records should I maintain alongside this completed customer due diligence checklist?

Maintain copies of verification documents (ID, proof of address), correspondence with the customer, internal risk assessments, transaction records, and any enhanced due diligence measures applied. Store these securely for at least five years from the end of the business relationship.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.