Front office hotel front desk daily checklist

You can adapt this checklist by adding property-specific tasks like local attraction information updates or special amenity checks. Consider your hotel’s unique services and guest demographics, then incorporate relevant items while maintaining the core structure. Review and refine the checklist quarterly based on staff feedback and changing operational needs.

Introduce the checklist during a team meeting, explaining its purpose and benefits. Train staff thoroughly on each item, demonstrating proper completion. Designate shift leaders to oversee checklist completion. You can then review compliance regularly and address any resistance with additional training and support.

The checklist should be completed once per shift—typically morning, afternoon, and overnight shifts. Critical tasks like reservation updates and guest communication should be verified at each shift change. This frequency ensures accountability between teams and maintains service consistency throughout the day, preventing important tasks from being overlooked during busy periods.