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Hotel audit checklist template

Hotel audit checklist template

A hotel audit checklist is a vital tool for ensuring that all aspects of hotel operations meet industry standards and regulatory requirements. By systematically reviewing each area, hotels can identify areas for improvement, enhance operational efficiency, and ensure compliance. Regular audits using this checklist help maintain high standards, improve guest satisfaction, and protect the hotel’s reputation.

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Hotel audit checklist template

A hotel audit checklist is a vital tool for ensuring that all aspects of hotel operations meet industry standards and regulatory requirements. By systematically reviewing each area, hotels can identify areas for improvement, enhance operational efficiency, and ensure compliance. Regular audits using this checklist help maintain high standards, improve guest satisfaction, and protect the hotel’s reputation.

Use this template with Lumiform

  • Customize this template or build your own
  • Fill out templates via mobile app
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

The hotel audit checklist template offers a structured evaluation system that transforms quality assurance from a reactive process into a proactive strategy. This comprehensive tool covers everything from guest room inspections and common area maintenance to staff performance and regulatory compliance. When facing inconsistent service delivery across departments, you can use this template to standardize evaluation criteria and create accountability at every level of operations.

The template’s organized format ensures nothing is overlooked, addressing the hospitality industry’s unique challenge of maintaining consistent standards despite variable conditions. Recent data indicates properties implementing standardized audit protocols report 18% fewer operational incidents and significantly higher guest satisfaction metrics.

Related categories

  • Operational excellence templates
  • General templates
  • Hospitality templates
  • Cleaning templates
  • Maintenance templates
  • Safety templates

Created by

Author Name Inioluwa Ademuwagun
Preview of the template
Audit
MAIN GATE / DRIVEWAY / PORCH / PARKING
Security on duty - all areas manned properly
Car Park - basement
Driveway lighting - all fixtures working ?
Driveway clean
Receiving Bay- clean
Gas bank locked?
Garbage Room- Floor clean and wastage properly disposed.
Temperature of the garbage storage room
Hotel signage working properly and clean.
Public area / Lobby / washrooms
Lobby sliding door, x-ray machine working fine?
Ceiling/Vents- clean
Floor- clean
All Light Bulbs functional
Lobby air conditioning - ambient temperature ?
Planters and flowers look fresh?
Newspapers available?
Promotional materials stacked properly
Partitions (Urinals, Toilet Seat Cover, Toilet) flush working fine?
Hand drying machine in washroom Lobby working fine?
Shoe shine machine in the lobby working?
Vanity Sinks, Mirrors clean
Walls, Windows, Doors clean
Reception counter- area clean and arranged?
Lobby music is on optimal volume?
Time office- all CCTV camera working fine?
ELEVATORS
Guest and service elevators- clean and operational?
Bulbs and tubes working fine?
Back office
Back Offices clean and lights switched off where required?
Area clean and tidy?
Finance office and F&B stores locked if not manned?
Engineering
All equipments working fine?
List of staff on duty and In-charge
Staircase and fire escape
Staircase and landing clean and without any obstacles?
Fire escape doors unlocked?
Lighting fixtures working fine?
Spice it and Hub
Inspection time
Clean and lighting fixtures working fine?
Music played at optimum volume?
Air conditioning - temperature fine?
Meeting room
Entrance, carpet and hall clean
Lights and AC switched off if not in use.
Any schedules functions?
If meeting scheduled - set up done?
Fitness center
Locked and lights switched off if not in use?
All equipments working fine?
Clean and tidy?
Cafeteria - My Zone
Clean and arranged ?
Light and AC switched off?
Checked food - during meal period
All equipments functional?
Kitchen and Stewarding
Kitchen area clean?
Lighting fixtures in place and working fine?
Main Stewarding Area- clean
All equipments working fine?
All items in walking stored properly with clean film wrapped and date tag?
Spot check done for expiry dates for dry items in kitchen?
Temperature of the deep walk in freezer
Temperature of the walk in freezer.
Locker Rooms
Male
Ceiling/Vents
Floor clean
All Light Bulbs functional
Partitions (Urinals, Toilet Seat Cover, Toilet)
Vanity Sinks, Mirrors
Walls, Windows, Doors
Female
Ceiling/Vents
Floor clean
All Light Bulbs functional
Partitions (Urinals, Toilet Seat Cover, Toilet)
Vanity Sinks, Mirrors
Walls, Windows, Doors
Guest Floors
6th Floor - Landing and corridor clean
5th Floor - Landing and corridor clean
4th Floor - Landing and corridor clean
3rd Floor - Landing and corridor clean
2nd Floor - Landing and corridor clean
1st Floor - Landing and corridor clean
Fire exit signage working fine on all floors?
Fire exit passage clean and without obstacle?
HOUSEKEEPING- laundry / Linen room
Inspection time
Laundry room operational
Uniform room lights switched off?
Special cleaning scheduled if any
Ironing area on all floor clean / iron in working condition
Night shift staff on Duty
Front office
Housekeeping
Engineering
KST / Kitchen
Security
Food & Beverage
Room checks and observations
Room 1
Room 2
Room 3
Guest's Feedback
Feedback
Comments & Observations
Observations
House Status for Vacant Rooms (Occupancy projection)
Figures as on
Occupancy - End of day Projection
Arrivals remaining
Departures remaining
Vacant Inspected room
Vacant Clean room
Vacant Dirty room
Sign Off
Date and time
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Related resources

Access a complete set of resources aimed at maximizing safety, quality, and operational excellence, including detailed guides, related templates, and real-world use cases.

Topic guides

Read in-depth guides covering key topics related to this article.

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Template collections

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Best 29 hotel checklist templates for every use4 essential hotel check-in forms for free8 free hotel housekeeping checklist for easy use13 best free bathroom cleaning checklists
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Use cases

Check out how the Lumiform software can be utilized for related use cases.

Hotel management softwareHospitality management softwareHousekeeping appCleaning app
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Other resources

Explore all the additional resources we offer to assist you in mastering this topic.

5 Tips for effective workplace housekeepingHow to implement operational excellenceUsing technology in hotel housekeepingSpotless hospitality: the importance of housekeeping in hotels and accommodations

Frequently asked questions

What makes a hotel audit checklist effective for improving operations?

An effective hotel audit checklist balances comprehensiveness with practicality by focusing on critical areas that impact guest satisfaction. It includes clear evaluation criteria, space for detailed observations, action item assignments, and follow-up protocols. The best checklists evolve based on audit findings, incorporating new evaluation points that address recurring issues specific to your property.

How can I customize this hotel audit checklist for my specific property?

Start by reviewing the template sections and adapting them to reflect your brand standards and property features. Add property-specific items like unique amenities or services, adjust scoring criteria to align with your priorities, and incorporate relevant regulatory requirements for your location. Consider your guest demographics when customizing service evaluation criteria.

What’s the best way to document findings from a hotel audit checklist?

Document audit findings digitally with supporting photographs of problem areas, specific notes about deficiencies, and clear action items assigned to responsible parties. Include timestamps and location details for each observation. Create a summary report highlighting patterns across departments and tracking improvement over time compared to previous audit results.

Author
Inioluwa Ademuwagun
Inioluwa is a freelance content writer with a passion for words and everything marketing. She has worked closely with B2B SaaS and e-commerce brands creating product-led content. She loves to read fiction and would describe herself as an introverted nerd who desires to travel around the world. She currently doing that with her words till she can with her eyes
This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.
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